In Simple Terms, Here’s What Our Agreement Covers
Think of the Client Consent Agreement as our formal handshake before we get started. It’s a required document that ensures you understand and agree to the process. We believe in full transparency, so here’s a straightforward breakdown of what it asks for and why.
What We Ask For (And Why)
The mortgage world is a team sport, and we're your team captain. To represent you effectively, we need your permission to do a few key things:
- Collect Your Information: To find the right mortgage for your unique situation, we need to understand your financial picture. This includes collecting personal and financial details.
- Talk to Others on Your Behalf: We need your permission to share relevant information with other professionals involved in the process, like lenders, credit agencies, insurers, lawyers, and your realtor. This is essential for us to arrange your mortgage.
How We'll Communicate With You
We ask for your permission to contact you through different channels to keep you informed every step of the way.
- Email: We'll send you important updates on your application, renewal reminders, and occasional newsletters with helpful mortgage tips.
- Text Messages (SMS): For quick, timely updates—like letting you know a document has been received or a deadline is approaching—we use text messages. We will only text about your mortgage application, and you can stop these messages anytime by replying **STOP**.
Your Information, Your Rights
You are always in control of your personal information. This agreement confirms that:
- Your Privacy is Protected: We are committed to protecting your data in line with Canadian privacy laws (PIPEDA and PIPA). Our full Privacy Policy has all the details.
- You Have Access: You can always ask to see the information we have on file for you or request corrections.
- We Must Keep Records: Canadian banking regulations require us to keep mortgage application records for a minimum of 7 years for legal and compliance purposes, even after our work together is done.
Ready to See the Full Agreement?
This page is just a summary to help you understand the basics. The official document contains all the formal details. Please click the button below to review and sign the complete Client Consent Agreement.
Our goal is complete transparency. If you have any questions at all about this agreement, please don't hesitate to ask your broker. We're here to help.
